Report FAQs

It is an estimate of travel-related labor and vehicle costs beyond your target travel window—not confirmed lost sales or money you are guaranteed to recover. The audit adds the labor cost of excess drive minutes to the vehicle cost of the corresponding share of reported miles, then scales the result to a 30-day period.

The report projects the observed costs across 30 days using the span between the earliest and latest valid job dates, inclusive. A few unusually busy or difficult days can exaggerate a typical month. Compare several representative periods before changing operations; if valid dates are unavailable, the calculation uses a 30-day period.

The audit uses the drive minutes and mileage in your export, together with the labor rate, vehicle cost per mile, and target travel window used for that report. Default settings are $50 per labor hour, $0.67 per mile, and a 15-minute target; Pro customers can save custom settings. These are assumptions, not a complete accounting of your actual vehicle or labor costs.

No. Missing drive times are excluded from travel calculations, and missing mileage contributes no vehicle cost. A zero or low estimate can reflect incomplete data. Also, the report’s total dead mileage field sums reported miles for jobs with valid drive times; it does not independently establish that every mile was unnecessary. Verify units, one-way versus round-trip reporting, and which trips your export includes.

The audit flags pairs of jobs assigned to different technicians in the same ZIP code on the same date, with recorded arrival or start times no more than 90 minutes apart. It is a scheduling clue—not proof that the vans crossed paths or served the same customer. Multiple job pairs can produce multiple flags.

No. Shared territories can be appropriate for specialist skills, multi-person work, emergencies, promised appointment windows, and crew capacity. Review the actual jobs and routes before consolidating. Missing technician names, dates, or times can prevent detection, so no flags does not prove there are no overlaps.

Zones are ranked by average invoice amount divided by average drive minutes, with a minimum denominator of one minute. When at least two zones have three or more jobs, ranking uses those eligible zones; otherwise it falls back to all zones. Hotspots and drain labels are relative comparisons within your data, not verified profitability. Parts, job duration, callbacks, and customer lifetime value are not included in this ranking.

No. The map places zones around geocoded ZIP locations, not individual customer addresses. Coverage circles are illustrative and do not show exact driving routes, road-network travel times, or guaranteed service reach. Check highways, rivers, mountains, congestion, and your real service commitments before adjusting territories.

For service labels with at least three jobs and an average invoice below $1,000, the audit adds the larger of 60% of average travel labor cost or 12% of the average invoice, then rounds to a $5 increment. It shows up to four qualifying suggestions ranked by estimated monthly gain. Average invoices may include more than one service, so confirm that each label represents comparable work before treating it as a price-book item.

No. The monthly gain assumes the suggested increase applies to the observed job volume scaled to 30 days; it does not model changes in demand, discounts, taxes, materials, or additional costs. Suggested zone surcharges use excess average drive time, the labor rate, and a two-way multiplier, rounded to a $5 increment. Review contracts, customer expectations, competitive conditions, and applicable rules before changing prices. Applying a price change in the report does not update your scheduling or billing software.

Confirm the date range, ZIP codes, invoice amounts, service labels, technician assignments, travel units, and cost assumptions. Compare findings with your knowledge of customers, operational nuances, crew skills, and service areas. Check whether seasonality, emergencies, one-off installations, or sparse data explain an apparent issue. Test a small change and measure its actual outcome before expanding it.

Yes. Like any human or AI tool, the site can make mistakes in parsing, calculations, assumptions, maps, and recommendations. Reports are decision-support estimates, not professional advice or guarantees of revenue, profit, savings, or accuracy. You remain responsible for business decisions; consult qualified professionals when financial, legal, safety, or contractual consequences require it.